Easicover Pty Ltd is Corporate Authorised Representative of Brookvale Insurance Brokers Pty Ltd.

Brookvale Insurance Brokers Pty Ltd subscribe to the Insurance Brokers Code of Practice and are a member of the Australian Financial Complaints Authority (AFCA). Therefore, we are committed to attempt to resolve any issues promptly and fairly in accordance with our Complaints & Disputes Policy.

If you are not satisfied with a product, service, or possible breach by your broker, authorised representative or one of our team:

1. Please contact your Brookvale Insurance Brokers representative

Please contact your Brookvale Insurance Brokers representative with whom you are dealing.

2. Contact our Complaints Officer

If your complaint is not satisfactorily resolved or responded to, please contact our Complaints Officer on 02 9934 9727 or 02 9934 9701, or put your complaint in writing and send it to:

Complaints Officer
Brookvale Insurance Brokers Pty Ltd
PO Box 1066, BALGOWLAH NSW 2093
craigo@bib.com.au

We will attempt to resolve your complaint fairly and quickly. The Complaints Officer will acknowledge your complaint in writing and endeavour to resolve the matter within 30 calendar days of receipt.

3. If your issue is not resolved to your satisfaction

If an issue has not been resolved to your satisfaction, you may seek further review by:

Contacting the Steadfast Customer Advocacy service

This service provides Steadfast Brokers’ clients with a means to obtain support, advice, and assistance regarding customer satisfaction and experience. If you are unhappy with any aspect of the services provided, and no acceptable resolution can be reached, the Steadfast Customer Advocacy service can be accessed.

Email: customeradvocacy@steadfast.com.au‍

Phone: 02 9495 6500